FAQ

General Inquiries

Shipping is free for U.S. orders over $30USD and Canadian orders over $40CAD. Orders are received and processed within 48 hours. Please refer to our shipping page for additional information on shipping rates and times. Standard orders are shipped using USPS First Class Mail and USPS First Class International. 

Shipping for international orders is calculated at checkout. Please refer to our shipping page for additional information on shipping rates and times. 

We also offer UPS shipping services for international orders (not subject to free shipping) if you do not wish to ship via USPS. 

We fulfill orders out of Los Angeles, California.

Yes, we currently ship internationally to countries serviced by USPS. Please refer to our shipping page for additional information on international shipping rates and times. We also offer UPS shipping services for international orders (not subject to free shipping) if you do not wish to ship via USPS. 

We do not cover applicable import taxes and custom duties for international orders outside of the U.S. The customer or recipient are responsible for the payment of applicable import taxes and custom duties. These fees are paid to your local carrier or government and are not collected by Off the Clock and therefore cannot be refunded.

We ship international packages DDU (duties and taxed unpaid) meaning that these fees are not included in the price of the goods. Taxes and duties are based on the combined value of the goods in the parcel. We recommend to contact your local customs office or tax agent to calculate respective duties and taxes for your parcel. 

If you purchased a product that’s not right for you, you can initiate a return within 30 days of your order being delivered. Please note, your product must be unused as used products cannot be returned due to hygiene reasons. Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days.

Please note that customers wishing to return or exchange their product will be responsible for all return shipping costs.

Any damaged or faulty products will be replaced when reported within 14 days of receiving.

If you have experienced an allergic reaction, please see below. 

We suggest that you try our products on a small patch of skin (other than the intended location), to test for any allergic reactions first. We also urge everyone to review our product ingredients first to avoid sensitivities. In the unlikely event that you have an allergic reaction to one of our products that you have purchased from us within the past 30 days, please send us an email with a photo and description of the reaction.

 

Product Inquiries

Our liner is not runny like regular lash glue which makes it easier to apply and remove. Your natural lashes will be thanking you for no longer having to rip them out when you remove your lashes! There’s also no clumpy glue residue left in your lashes which means you can get many more uses out of them.

Our liner bonds to any strip lash (except magnetic lashes) of your choice which means you can say goodbye to bulky magnetic lashes.

Gently pull off your lashes and remove the liner with any eye makeup remover of your choice (micellar water works too!). No more scratching, scrubbing, or picking at your natural lashes.

You only need to apply a line as thin as your lash band for your lashes to hold. The liner is smudge-proof and will not smear on your upper eyelid. If you like a thicker line or long winged looks, you can:

  1. Create your look using your favourite eyeliner before applying the easylash liner on top where you can apply your lashes onto.
  2. If you used easylash liner for your entire eyeliner look, after applying your lashes you can dust some translucent powder over any exposed easylash liner areas to avoid it sticking to anything.

All ingredients are commonly found in cosmetic products and are cruelty free. See below for the breakdown and the safety level of all ingredients as cited in EWG's Skin Deep Cosmetic Database.

Iron oxide is added in the black eyeliner (CI77499) as a colorant and has been ruled as “safe” by the FDA for use in coloring cosmetics including cosmetics applied to the eye. Our eyeliner has undergone the manufacturer’s heavy metal testing for arsenic, lead, and mercury and is consistent with good manufacturing practices as per the FDA’s Code of Federal Regulations - Title 21 - Part 73.2250.

 

Ingredient (from highest to lowest % weight) 

CAS Number 

Safety Profile from EWG’s Cosmetics Database 

EWG Hazard Scorekey (1-10)

Aqua

7732-18-5

Link

1

Styrene Acrylate Copolymer

9010-92-8

Link

1-2

Propanediol 

57-55-6

Link

2

Polyvinyl Alcohol

25213-24-5

Link

1

*CI77499 (Iron Oxide) 

1309-37-1

Link

2

Polysorbate 80

9005-65-6

Link

1-3

Phenoxyethanol 

122-99-6

Link

2-4

Octanediol

1117-86-8

Link

1

Ethylhexyl Glycerin

70445-33-9

Link

1

*Included in the black easylash liner only